Thursday Sale

Customer Service

Buying information
Customers can purchase any product from Thefurnshop online or visit our store in Leicester.
Not all products you see online are on display in our store; please contact us for more information.

Delivery & assembly
Free Door Delivery for England and Wales On Orders over £300
Delivery time is declared on every product and we will do everything in our scope to make sure your order reaches you within the quoted time scale. You can also add an assembly service with your order and we will send a team of fitters who are specialist in our products with the delivery to assemble your furniture on site. You can call our phone line for free advice; our expert advisor can guide you if whether or not you require such service.

Maximum orders are delivered using our own fleets to reduce transit damage cause by handling of furniture by third party couriers. However some items such as less than 30kg or express delivery items may be delivered using Third party delivery services.

Delivery timescale
We stock 25% of our catalogue however many of the ranges are in stock with our suppliers and we do not hold the stock in our stockroom, once you place order with us we then assign the stock for you and arrange delivery with yourself at the earliest.

If you wish to collect the furniture from our store or stockroom feel free to pick up. To arrange pickup you must give us 48hrs notice before you make a visit.

Order over the Phone
We have a team of specialist sales staff to assist buyer with our product information over the phone. You can give us a call using our free phone number and place your order over the phone.

Returns & Exchange
we take great pride in the level of customer service we offer and we make sure that none of our customers have any problems or difficulties with their order after the sale. Thefurnshop Offers "10 Days no quibble money back guarantee". If you wish to return an item please email us in writing at sales@thefurnshop.co.uk.

We are a family run business and treat our customers how we would like to be treated ourselves, we assure you a great shopping experience and request you to buy with confidence.

Thefurnshop.
For more details call us free on 01162962565

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