Customer Service

Customer Service

Customer Service

We take customer service as our top priority. When you’re buying anything from The FurnShop make sure you’ll get a complete satisfaction and the best shopping experience as possible- From Purchase to delivery and beyond.

We want you to be comfortable with what you’re buying from us. By Striving to be the UK’s Best Furniture Online Store, we aim to provide an outstanding customer experience with top quality products, complete value for money and seamless customer service.

The FurnShop Promise to Customers

  1. We will listen to your requirements and help you find the right product that meets your expectations.
  2. Our Sales Team is highly-experienced, knowledgeable in helping you.
  3. All Products listed on our website are made from high-quality materials represent great value and undergo rigorous quality assurance and safety checks.
  4. Our Customer Service Team is always ready to help our customers and solve their query. We’re available on working days to assist you either by email or telephone.
  5. We feel happy to listen to our customers and customer feedback helps us to improve our services.

Buying information

Customers can purchase furniture to home decorative accessories from our online store or visit our store in Leicester, UK. Not all products you see online are on display in our furniture store, contact us to know more about our products.

Delivery & Assembly

Free Door Delivery for England and Wales On Orders over £300

Delivery time is mentioned on every product and we will do everything in our scope to make sure your order reaches you within the given timescale. We also provide assembly service with your order and we will send a team of expert fitters who are having years of experience in furniture assembly and know our products.

If you have any questions, kindly call our customer service department for free advice, our expert advisor can guide you whether you require that service or not.

Delivery Timescale

We Stock 25% of our catalogue, however many of the range is in stock with our suppliers and we do not hold the stock in our stockroom. Once you place an order with us. We then assign the stock for you and arrange the delivery as earliest as possible.

If you like to collect the furniture from our Leicester store or stockroom feel free to pick up. To arrange pickup, kindly give us 45hrs notice before you make a visit.

Order over the Phone

Want to give orders over the phone? No Worries! We have a team of specialist sales staff to assist the buyer with our complete product information over the phone.

Returns & Exchange

Whatever the reason, you can cancel your online order with us. In case, you need to return an item, please email us in writing at The FurnShop Offers "10 Days no quibble money back guarantee"

Whether you’re looking to enquire about our products, delivery procedures, delivery time, or anything else, please do get in touch.

To help you through the Christmas and New Year period, we would like to share with you the plans we have in place to ensure you receive the support & information you may require for your existing orders or new purchase.

Christmas and New Year Bank Holiday:

Customer Services & Delivery Departments will be closed between 23rd Dec 2019 till 5th January 2020. Sales Lines are open for business as usual during this period and are only closed on 24th Dec & 25th December.

The FurnShop

For more details call us free on 01162962565