Once your order is ready for dispatch, our delivery team will contact you to schedule a delivery date and time. You will receive a 2-hour window for the expected delivery time. If you cannot accept the offered date, an alternative date will be provided.
If you think you may not be able to assist the driver with heavy/bulky items, we advise you to select our 2 Man delivery to the room of your choice option which is charged at £19.99.
2 Man Delivery service is only applicable for deliveries in England & Wales.
Note: We offer Two Man delivery only to the ground floor.
Please note that free door delivery will be done up to your front door only. In case of you living in a flat of a high rise building, delivery will be at the point of reception/concierge on the ground level. In case of Two Man and White Glove deliveries to higher floor levels, it will be done only if a lift is available which is large enough to accommodate your furniture items