Terms & Conditions

These Terms and Conditions do not affect the constitutional rights of any consumer.

Find below a copy of Terms & Conditions for our online website www.thefurnshop.co.uk

By using or by browsing our web store and/or placing an online phone orders, you agree to be legally bound with our terms and condition stated below. If you do not wish to be bound then you must not browse/access or place orders with us.

The terms stated below applies for all sales that may happen on our online website www.thefurnshop.co.uk or over the phone.

Separate terms and conditions apply for sales that are transacted in person at our furniture shop in Leicestershire, UK.

The bond made by you on-line with us incorporates these terms and conditions, which shall exist over any and all terms and conditions, proposed by you.

Thus we hereby request you to read, understand and agree to these terms and condition before going further on with your purchase.

Descriptions of Products:

1) All our furniture and add-ons are procured from famous brands & manufacturers based in the UK & Europe. The material used for manufacturing these furniture and add-ons are non hazardous & fire repellent

2) All our furniture is manufactured using high quality woods and as an outcome some may be different in their appearances. We advise you to please read the care instruction before you carry out any furniture care, the information is provided with the product you purchase, should you require additional information you can refer our care guides www.thefurnshop.co.uk/Furniture-Care-Guides.html

3) Wood being a natural element breathes and in exceptional cases some wood may enlarge or pact depending upon warm & moisture level in the room, thus we recommend customers not to place your wood furniture showing to direct sunlight or heating radiators. Exposure to direct sunlight will cause your furniture to lighten its shade and mature earlier than its normal period.

4) As a result of heavy demand we offer quite a big collection of Distressed, Rustic and Indian furniture. Please note furniture in such collections may contrast distressing/rusting patterns, as each individual piece is made only one of its kinds in style as preferred by the designer

Distressing and rusting includes features such as knots, splits, dents, marks, splits, and antiquing.

5) 5. Leather also being a natural element can contrast from hide to hide and thus uniformity and equal color match cannot be definite. Our Leather sofas are made from different types of leather such as genuine leather, bonded leather and faux leather. Each type has its own uniqueness and differs in textures & price point.

6) 6. All goods listed on our website are clearly marked whether supplied assembled or flat pack. Should you require assembly service for the product you buy from us, we advise to choose for White Glove Delivery option at checkout and we will send a member of assembly team to assemble your furniture. Please note this is a chargeable service.

White Glove Delivery service is only applicable for deliveries in England & Wales

7) If you wish to assemble the product yourself, directions are provided with every flat pack product, simply follow the step by step procedure.

8) We thrive to supply 100% accuracy for the facts we provide in our product metaphors. However we cannot guarantee 100% accuracy for color shades of our products, as the color you see on your screens depends upon your browser settings.

9) Though maximum stuff we sell online on our website are sold from stock, there are certain ranges we offer which are made to order, you can find these products clearly marked as made to order. Products in these ranges can be ordered in different finishes and size can be modified on most of the SKU's. Please ask for details with our sales team if you require such changes as product prices may change between 10% to 40% depending upon the alterations from the original spec.

Measurements of Products

1) For Made to Order goods, we manufacture the goods as per the dimension supplied by you. We are unable to accept cancellation or accept any extra cost that may incur due to wrong information provided by you at the time you placed the order. We will verify all sizes in written email with you before going further on with production of your order.

2) Dimensions stated on our website are provided by the Brands and manufacturers, in our agreement with our suppliers they keep the right to modify or alter sizes without notice. Thus we would like to specify to our consumers that the measurements displayed on our site are approximate.

Prices & Other Charges

1) Prices shown on our website are inclusive of VAT (Value Added Tax).

2)Thefurnshop offers at no cost normal one man delivery near the consumer's door, (exclusive of particular postcodes/Ireland/Scotland/Northern Ireland).

3) If you require 2 Man Delivery to the room of your choice there is an additional charge of £19.99.

2 Man Delivery service is only applicable for deliveries in England & Wales

4) If you have opted for WHITE GLOVE DELIVERY service which includes assembly of the item you will be charged at 15% of the order value. To qualify for white glove delivery your order must be above £600 and Selected Brands.

White Glove Delivery service is only applicable for deliveries in England & Wales

5) Please Note: If you would like to return an item because you have changed your mind or the item is not what you wanted. You can return the items in using your own transport or if you wish to use our pick up service to return the item, there will be a charge of £30 which will be deducted prior to your money is refunded.

6) Our product prices are only meant for purchases made online from our website and other promotional or seasonal offers online. Our prices or offers cannot be transferred for sales through our showroom.

7) Special sale or discounted offer price displayed on our website are valid until midnight of the date.

8) In case of a person or technical error in pricing, we reserve the right not to honor the order. We may offer you the same product at correct price or offer a refund.

Payment Options & Conditions

1) At Thefurnshop you can pay online by using your credit card, debit card, bank transfer in to our account. The closing amount you pay will be a sum of the product cost (i.e. at the time of order), additional services that you may have selected at cart page. You must verify that all details provided by you at the time of purchase such as Name, Billing Address, Shipping Address (if different to billing address), Telephone Numbers, & Email Address are correct. You also agree to that you have full authority and possession of the payment instrument you are using to pay at the time of placing your order.

2) In case we have need of additional validation to verify the payment card, we may ask you to present additional proofs to confirm your right and possession of the credit/debit card used at the time of purchase. This is to ensure the cards are not being misused by a non authority. This does not affect your constitutional rights

3) Our contract will only come into effect once we have completed the following measures:

(a) We have sent you order confirmation email on the email address provided by you at the time placing your order.

(b) We have validated your payment & card details.

4) Thefurnshop reserves the right to accept payments and order made by you.

5) We use SagePay as our payment associate and Lloyds TSB as our merchant banker. Payments made to us are processed through our Payment associate & Merchant Banker and are 100% safe. Please note: we do not store any financial details such as card number, expiry dates, valid from dates or CVV numbers of our consumers.

6) In case if you wish to make a next purchase or if you would like to put in an additional article to your existing order you will have to go through our payment procedure again.

Delivery Information

1) We at present make deliveries by our own vehicles and third party couriers for all locations based in England, Wales, Scotland, Northern Ireland, and Republic of Ireland.

2) Delivery period for each order are set to meet time limit and we make every attempt to make sure that your order reaches you within a quoted time scale.

3) Days publicize on our website are operational days i.e. excluding weekends and bank holidays. Weeks advertised can be counted including weekend and public holidays.

4) Products that consider less than 30kgs & products marked as next day or express delivery are shipped direct from our suppliers to your address using third party courier service.

5) Our furniture is delivered in large Vans and Lorries and it is your accountability to make sure there is a secure and sufficient access for such vehicles. Drivers may turn down to deliver your order if they find the access insecure or not accessible.

6) will be informed before hand in advance about your delivery date and time, in case you are unable to be at the delivery address you must inform the delivery party or us in written email, we will then rework a delivery date for you according when after that we are planned to visit your area and re book it for that particular day. If you fail to update us about non availability to receive your delivery in advance than we will believe this as an unsuccessful delivery and additional charge of £40 will be levied towards your order.

7) In case the article you have ordered is damaged in the course of delivery by our drivers or our stockroom our liability for the damage is limited to - refurbish the article, swap the article or to repay the amount equal to the value of the damaged article only.

8) Thefurnshop will not be accountable for any loss or damage that may happen due to any reasonable postponement in delivery. Delays that may happen due to unpredicted situations which beyond our control such as harsh climate conditions, breakdown, motorway traffic, missed or unsuccessful delivery, re scheduling of delivery.

9) 9. Our standard free door delivery On Orders over £300 is mostly done by One Man (Driver), and at times you may be asked for support especially for bigger items. If you are unable to assist we propose you to select for 2 Man Delivery service (chargeable).

2 Man Delivery service is only applicable for deliveries in England & Wales

10) Our White Glove Delivery is a finest service in which we deliver the article to the room of choice, remove, assemble if required, and place the article as per your necessity and take dispose the left over wrapping. Please Note: you must make sure the room in which the furniture is to be assembled is vacant or have sufficient space to assemble the product. We are not responsible to dismantle your old furniture.

White Glove Delivery service is only applicable for deliveries in England & Wales

11) All due care is taken while delivering your furniture to the room of your choice.
Please Note: It is your responsibility to clear passages or make sufficient room for our delivery team transport your furniture easily to the room of choice, in the rarest case if your assets or any valuable gets spoil while delivering your order inside your house we as a company holds no responsibility to refurbish, swap or reimburse you for the loss.

For complete insight of delivery information please click on the link below:


Returns, Refunds and Your Right to Cancel

1) We fully meet the terms with distance selling regulations and thrive be fair and treat our consumers how we like to be treated our selves.

2) Under the UK Distance Selling Law it's a consumers constitutional right, to be able to cancel/return any order made online.

3) You enjoy of a right of having seven (7) working days which to return an item for any grounds. The product that you wish to return must be returned in same form as supplied and must also un-used & in its original/proper packaging.

Please Note:

(a) Mattress covers, Mattresses, & Pillows are not covered under this policy due to cleanliness reasons. If mattresses are defective or spoil, we will only be able to restore or repaired.

(b) Made to order Furniture are not covered under this policy, except if the item is substandard or have been accidentally damaged by us during transit.

(c) 'Made to Order' products cannot be cancelled or changed once we receive an order.

(d) Flat furniture on which you have tried assembly is not enclosed under this policy.

(e) Delivery Charges & other Service charges are not covered under this policy

(f) Once the seven (7) working days time has lapsed, we cannot accept returns under this policy.

4) If an item we have delivered is inaccurate/unfinished or damaged or defective you must report to us in writing and with photographic support within 7 days of delivery to you. You can state in your email if you require compensation to keep the item as it is or require a replacement.

5) Please allow 1 working day for us to revert you with a decision to your inquiry.

6) In case if you like to return the item, please keep the items in the form they were supplied to you in its original wrapping.

7) We refuse the right to accept returns if the item wrapping is not retained and if it's unsafe for our couriers to collect the item and bring it back to our stockroom.

8) Upon receiving the items your refund will be then forwarded to our accounts team and the money will be credited to the card you had used to pay within 30days from the date the item received in our stockroom.

9) If you have attempted assembly yourself or prearranged any third party to assemble and whilst assembly damage the item, we are not responsible for the damage and unable to offer return or refund.

10) returns will be accepted on flat pack items on which has been assembled (this includes damage items). We request you to fully check the item (s) before you start to assemble.

11) Please make sure the goods are checked during delivery and then signed for (P.O.D.).

Privacy Protection

1) Thefurnshop collects information about you for the sheer purpose of fulfilling your order and answer to your queries. We do not share your details with any Third Party affiliates without your consent. Please read our Privacy Policy for full detail.

Applicable Law

1) Thefurnshop is located in Leicestershire, United Kingdom and operates its website from office based in this location. Therefore the Law England & Wales governs any claims connecting to website, sales, accounts, and any other material contained within our website. In event of any dispute you hereby agree to resolve it under the laws of England and Wales.